The Loyalty Club rewards you simply for playing. As you rise through the tiers you will unlock better perks such as Weekly Mystery coins drop as well as discounted mystery boxes as you complete each level.
Cards don’t expire because they stay in your Collection, where you can always see them. However, you can only use them for a limited time, during certain seasons or special events, since the available cards rotate.
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If you have any questions or issues with payments, our Customer Service Team is here to help.
If a game feels slow or glitchy, try clearing your browser’s cache and cookies—this fixes most performance issues.
How to clear your browser data:
- Chrome/Firefox/Edge: Press Ctrl+Shift+Delete (Windows) or Cmd+Shift+Delete (Mac), select Cookies and Cache, choose All time, then clear the data.
- Safari: Go to Preferences > Privacy > Manage Website Data > Remove All.
Mobile:
- iPhone/iPad (Safari): Settings > Safari > Clear History and Website Data
- Android (Chrome): Menu > History > Clear browsing data > Cookies + Cache
If issues continue, please contact our Customer Service Team and include your device and browser details for faster support.
For your security, we may occasionally ask you to verify your identity. This helps protect your account from fraud and keeps your information safe. At times, we may request details like your ID or full postal address to ensure your account stays secure and compliant.
If you have any questions, our Customer Service Team is always here to help.
Live table games are streamed from real studios or physical gaming locations in real time. You can interact with an actual dealer as the game unfolds, just like you would at an in-person table. It delivers all the excitement of a real setting while letting you play comfortably from wherever you are.
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1. Clear your browser cache
- Chrome: Ctrl+Shift+Delete (Windows) or Cmd+Shift+Delete (Mac), select All time, check Cookies and Cached images, then clear.
- Safari: Preferences > Privacy > Manage Website Data > Remove All.
2. Check your device settings
- Update your operating system
- Close unused apps or tabs
- Switch to High Performance mode
- Make sure your device isn’t overheating
- Temporarily disable antivirus software
If the issue continues, contact our Customer Service Team with details or screenshots so we can help get things running smoothly.
Verifying your account is quick and easy. Just go to the My Account section and upload your documents.
We’ll review them and send you a confirmation email once your account is verified.
If you need any help, our Customer Service Team is always here to assist you.
Yes, all live table games at Card Crush feature live dealers.
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2. Proof of Address — A recent utility bill or bank statement showing your full name, address, and dated within the last 90 days.
For faster approval, we recommend using a bank statement. To start, just go to My Account and upload your documents.
If you need help, our Customer Service Team is always here for you.
There are 7 levels, Bronze, Silver, Gold, Platinum, Ruby, Diamond, Black Diamond
All cards obtained, whether from a purchase or from a session that grants a card instead of another prize, are stored in the My Cards section and start at Level 1. Over time, users will collect duplicates, which are automatically applied toward upgrades once the required number is reached. Upgrading a card increases its power or speed, and the number of duplicates needed depends on the card’s current level and its rarity. For example, upgrading a Common card from Level 4 to Level 5 requires 20 additional copies.
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- Purchase amount
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For the best gaming experience, use a stable internet connection for smooth gameplay and real-time updates. If you go offline, your games will be ready when you return.
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