HELP CENTER

Live Table Games

• How do Live Table Games work?
• Do all live table games at Card Crush feature live dealers?

Verification

• Why Do I Need to Verify My Account?
• How Can I Verify My Account?
• What Documents Do I Need to Verify My Account?
• How Long Does Verification Take?

Technical Concerns & Support

• Fixing Common Errors
• Game Interrupted or Frozen?
• How can I contact Customer Service?
• Can I Play Without an Internet Connection?
• What is Time Out?

Payments

• Supported Payment Methods
• What is a CVV (Card Security Code)?
• Troubleshooting a Declined Card
• A Double Charge on My Account
• My Purchase Didn't Go Through - What Do I Do?
• Missing a Recent Purchase

See all 7 articles

Games

• How Are Game Outcomes Determined?
• Can I Play Casino-style Games at Card Crush?
• What Does ‘Game Volatility’ Mean?
• How can I participate to the daily tournament?
• How do battles unfold?

Safe Play

• Our Commitment to Player Safety
• How Do You Keep My Information Secure?
• Who Can Play at Card Crush?

Cards

• Do Cards expire?
• What kinds of cards can I get?
• What happens to all the cards I’m getting?
• How are my cards stored and how does the upgrade system work?
• What happens if I buy a card and it isn’t delivered to my account?

Loyalty Club

• Why should I join the Loyalty Club scheme?
• How do I earn progress?
• What types of rewards can be claimed?
• How many Levels are there?
• How the Loyalty Club works?
• For how long will I keep my tier?